Technology can help us quickly get to the insights and views of our teams. But, often solutions to our most intractable and difficult issues can be found in the deepest and far flung parts of our organisations. 

Leaders need to know what their employees think (about the organisation...not just answers to a traditional engagement survey) and quickly engage them in solutions rather than just surfacing the problem. 

Curiosity and vulnerability...... both necessary leadership traits. If you really want a culture of 'collaboration', be careful what you wish for and recognise there is a trade- off! Check out Doctor Mike Carter's Apollo 13 analysis and 'climate' image.