'Executives have been told to look out for discontent among staff as the pandemic drags into the autumn, including the potential of two “tribes” developing: one comprising staff returning from furlough feeling like “second-class citizens” and another made up of those who, having worked throughout, conclude that their colleagues’ absence has amounted to a paid holiday. Advances in technology have in theory made it easier than ever for leaders to obtain good information on which to base their decisions.'

The use of digital 'nerve endings' for leaders to instantly sense the onset of organisational pain amongst their people is available today, but no amount of useful information will help you if you bury your head in the sand or refuse to listen.